top of page
-
How does it work?→ You determine which cabinets you would like for your job using the catalogs provided. → You send over measurements and shipping information so that the area can be designed and quoted. → We send you renderings, elevations and a quote. Usually within 24 hours. → You sell the job! → We prepare the invoice and confirm shipping information. → We will contact you with your tracking information as soon as your items ship. → Items will arrive at agreed upon location. → You make sure everything is in tip top shape. If there are any dings we will collect the claim info from you (pictures and cabinet model number). → You install the cabinets and make more money!
-
What is C2Cs Guarantee Policy?Cabinets 2 Contractors guarantees timely delivery of selected quality cabinet products in full accordance to the signed purchase agreement as a part of every transaction. Complete product description is made available to the customer including but not limited to physical samples, digital images, links to product information, and dialogue with your representative to meet the needs of the your project. Product satisfaction is of the utmost importance. Cabinets are warrantied by the manufacturers. We only offer cabinet lines that we have well established relationships with. These manufacturers have proven themselves to have consistently great products and customer service.
-
Do you accept returns/refunds if I do not like the cabinets?Assembled cabinets CANNOT be returned or refunded. We strongly suggest ordering a door sample before buying your cabinets to see the quality, construction, and finish in person. Door samples are a very worthwhile investment on such a large purchase to ensure you will be satisfied.
-
What happens if my cabinets are damaged during shipping?About 5-10% of orders do experience damage of some sort. A lot of the time it is just a door or drawer front that can be easily replaced without delaying your install, but sometimes the cabinet box or face frame will be damaged. In either case, the first step is to make sure you follow our instructions for receiving the cabinets. We will email them to you after your order is placed. When damage does occur, you need to do the following with 5 days of delivery. Inspect the entire shipment for any and all damages. All damages need to be reported together. Email your photos of the damage along with the order number, item # (For example: B18, SB36, W3816, etc.), and a description of the damage to receptionist.c2c@gmail.com. You cannot over document your damage. More photos are better than less photos. Once the damage is reported to us, we will get it processed and replacements will be sent out as soon as possible, free of charge if the receiving instructions are followed properly.
-
What do you sell?We sell cabinetry and aftermarket products such as integrated trash cans, spice racks, etc. That's all we do!
-
What brands do you offer in this program?
-
Are your products warrantied?Yes. All the cabinets we sell carry manufacturer's warranties. You can find the information the the spec books.
-
What if I need help with the design and layout?That’s fine! C2C offers design services to help you sell the jobs. Send us the dimensions and pictures if possible and we’ll send you a rendering of the space. This gives you and your clients the opportunity to envision the design before spending a dime! You will also receive elevations and the floor plan which include the dimensions. Your project package will arrive to you via email in PDF format so that you can print them and see every detail. Our turn around time is 24 -48 hours if the information is submitted Monday thru Thursday (Friday submissions will be turned around by Tuesday) which allows you to get back to your client quickly and get the project underway!
-
What are the options and modifications you offer?Hinge location - When ordering an assembled single door base or wall cabinet, you will be asked what side you want the hinges to be on. This is an important option that shouldn't be glossed over as the location of the hinge affects which way it swings when opened and therefore affects the accessibility of the cabinet. Prep for glass - This option should be checked if you are looking to convert a standard door into a glass door (Restrictions apply depending on the manufacturer). When a door is 'prepped for glass', the center panel of the door is removed so the frame is ready to accept glass. NOTE - We do not provide the glass, it must be sourced and installed locally. **Some lines DO NOT offer this modification. Depth Modification - Some cabinet lines cabinets offer the client the option of changing the depth of the cabinet. For RTA wall, base and tall cabinets (oven and pantry cabinets), you can decrease the depth when you are performing the assembly. This modification can provide opportunities to customize stock cabinets in your kitchen project. Other Modifications - Speak to your sales rep! Note: Full Modifications are only available on Semi Custom and Fully Custom Cabinets, RTA cabinets have limited modification options, please let us know what you have in mind.
-
Why am I asked if I want the cabinets assembled?While we highly recommend having each cabinet assembled before being shipped, there are certain circumstances where it makes more sense to send a cabinet unassembled. Some of those reasons include: • Cost savings - Some customers prefer the cost savings over convenience. • Time frame - RTA cabinets will typically ship quicker than assembled cabinets. So, if you are on a super tight time line, RTA may be the way to go. • On site modifications - Perhaps you need to modify a cabinet for a particular space or use. This is almost always easier to accomplish before the cabinet is assembled. • Tall cabinets and low ceilings - If you are going to be buying a tall cabinet that goes to the ceiling in your home, we advise you buy the cabinet unassembled (RTA) and assemble it in place.
-
Do you deliver?Delivery to your office or a receiving company is part of the purchase. Cabinets can be delivered to jobsites as long as they are accessible by the trucking company. C2C will coordinate the shipment and make sure all of the details are confirmed.
-
How long will it take to receive my order?Your order arrival varies by cabinet company. RTA cabinets usually arrive within a week of purchase as long as nothing is backordered. Please remember to discuss timelines with your sales representative when negotiating a purchase. Once your order has shipped, you will be contacted and given an updated ETA.
-
How do I store my wood cabinets?Wood should never be stored in hot temperatures / high humidity for very long. Ideally you should store the cabinets in a temperature-controlled space.
-
Where is C2C located?Cabinets 2 Contractors is located in the artsy town of Vero Beach, FL but we deliver nationwide.
-
Why should I buy from C2C?Aside from saving hundreds, if not thousands of dollars, we are a small veteran owned and operated business. Customer service is priority number one and we pride ourselves on our attention to detail and customer satisfaction rates!
bottom of page